Normal tap water contains a lot of impurities which is what leaves marks on the windows when it dries. Our water goes through a series of filters which removes any impurities from our water which makes it pure. This means as we clean the frames and glass there is nothing left on the window to leave any marks.

Yes. We clean the frames. sills and doors as part of the service at no extra cost every time we clean the windows. When using the water fed pole method, we are working from ground level and cannot see the upstairs sills so make sure you let us know if there is a problem that needs special attention.

We offer a monthly and Bi monthly regular window cleaning service. We can also do one off cleans for you but this will cost more than a regular service.

(GOCARDLESS DIRECT DEBIT) We can invite you to sign up to GoCardless. Once a clean has been completed payment is automatic. The banks talk to each other and payment will automatically be taken from your account within 5-7 days. You will receive an email 2 days before any payment is taken from your bank. This is completely safe and you can cancel at any time. (CREDIT CARD PAYMENTS) We accept card payments in person with our SumUp card reader (BANK TRANSFERS) Please make a bank transfer using your address as a reference. Bank details will be messaged to you with an invoice. (CASH PAYMENTS) We also accept cash on the day of the clean.

No, we will contact you the day before to let you know that we are coming to clean. If access is required then we would need you to leave a gate unlocked for us. When we are finished we will put a card through your letterbox or send you a text message to say we have been.

As part of Grafton Gleams window cleaning service we will always send a courtesy text message the day before we are due to call.

When using our water fed pole method there is no need to dry the windows as they will dry spot free and shining every time. Please do not dry the windows they will dry naturally on their own fine. This will be smear free, if you dry them yourself you will get smears. I know this will seem strange at first but trust me you will get shining clean windows.

If you are not 100% happy call us within 24 hours and we will come and find the cause of the problem and if it is our fault we will re-clean your windows.

Yes. You can earn credit to your window cleaning account when you refer a friend and they book with us.